You receive the My Very Best Card at the pharmacy, you go home, and then nothing happens on its own. Without prior activation, the card remains a useless piece of plastic, whether for accumulating points or presenting dematerialized gift vouchers. Here’s the procedure to ensure everything works from the first visit.
My Very Best Card: what to have on hand before starting
Before even opening the app or the site myverybestcard.fr, you need three specific elements. Without one of them, the process gets stuck halfway.
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- The card number provided by the partner pharmacy, printed on the physical support given at the pharmacy.
- The date of birth provided during registration at the counter, which serves as a verification key.
- A valid email address or phone number, depending on the contact channel the pharmacy has recorded, to receive the validation code.
This dual channel (email or SMS) was added as an additional security measure compared to the initial version of the service. Feedback varies on this point: some members receive the code within seconds, while others need to check their spam folders.
If you want to know more about the detailed procedure, a guide explains how to activate my My Very Best Card step by step, with the corresponding screenshots.
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My Very Best Card activation at the pharmacy: the QR code scan that saves time
Not everyone thinks of this option, and that’s a shame. Activation can be done directly at the partner pharmacy via scanning a QR code or a barcode present on the card support. This avoids the manual entry of all information in the app.
Specifically, the pharmacist scans the support, the account is created on the server side, and you just need to set your password from the app or the site. This is the fastest method when you want to use the card the same day.
When to prefer online activation
If the pharmacy was crowded or if you forgot to ask for the scan at the counter, you can switch to online activation without losing any advantage. The procedure then relies on the card number and the date of birth, followed by validation via email or SMS.
The result is the same. The only difference is the time: expect a few extra minutes for data entry.
Install the My Very Best Card app and set up biometric login
The app is available for free on the App Store and Google Play. It is listed in the “Health and Fitness” category and does not take up much storage space.
Once downloaded, you enter your username and password created during activation. It is at this precise moment that the app offers to set up biometric login: Face ID or Touch ID on iOS, fingerprint on Android. This feature, added since 2023, eliminates the hassle of re-entering your credentials each time you open the app.
Managing personal data from the first screen
Upon first launch, the app consistently displays a consent management screen related to personal data. You choose what to share and what to refuse. Taking thirty seconds to read these options prevents unwanted notifications later on.
The app then provides access to three main functions:
- View your rewarding purchases and the balance of accumulated points.
- Find participating points of sale nearby using geolocation.
- Present your gift vouchers and your loyalty card in a dematerialized form directly at the checkout.
Common issues at the first My Very Best Card connection
Reviews on the stores frequently mention bugs at first use. Here are the specific situations encountered and how to resolve them.
The validation code does not arrive
The problem often arises from an incorrectly entered email address at the pharmacy counter. First, check the spam folder. If nothing appears, contact the pharmacy to correct the registered address remains the only effective recourse. Resending with an incorrect address will not change anything.
The app crashes on launch
After a recent update, some users report a white screen on startup. Uninstalling and then reinstalling the app resolves the issue in the vast majority of cases. Credentials are not lost: they are linked to the server account, not the phone.
The card number is not recognized
This case occurs when the pharmacy has not yet finalized the registration on its side. There may be a delay of a few hours between the physical handover of the card and its activation in the system. If the number is still rejected after 24 hours, a call to the pharmacy allows you to verify that the card has indeed been linked to the program.
The My Very Best Card operates on a network of partner pharmacies, and each point of sale manages its own entry. A delay at registration is not unusual, but it is always corrected on the pharmacy’s side.